How are we doing?

Customer Name: Phone Number: Mode of Travel:
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Trip Information

Trip Date: Trip Time: Pickup Location:
Taxi Number: Driver Name:  

Driver Service

Excellent Good Fair Poor
Polite and Courteous
Route Knowledge
Attire (neatness)
Driving skill (Drove with safety in mind)

Vehicle Image

Excellent Good Fair Poor
Cleanliness & Neatness
Well-ventilated (not stuffy)
Maintenance (engine not noisy)

Dispatch Customer Service (if applicable)

Excellent Good Fair Poor
Courteous and Friendly
Helpful and listened carefully to my needs
Knowledgable and provided clear information

For Cashless Payment (if applicable)

Excellent Good Fair Poor
Familiar with usage of the cashless payment terminal

Overall Rating

Excellent Good Fair Poor
Dispatch Customer Service
Overall Experience

How are we doing?

What can we do better?